Returns.
Free returns and exchanges within 30 days, plus a full one-year warranty on every item.
30-day returns
Changed your mind? Returns are simple and stress-free within 30 days of delivery for unused items in their original packaging. Simply contact our team to start a return.
1-year warranty
Every cozycloud item is covered by a full one-year warranty. If anything is wrong with your order — a defect, an issue in transit, or it's simply not what you expected — we'll replace or refund it. No drama.
How to start a return
Visit our Contact Us page or email support@cozycloudco.com with your order number and the reason for your return. Our support team will guide you through the next steps.
Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank or card provider.
Exchanges
We do not offer direct exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll make it right.