Standard shipping typically takes 7-15 days. We provide shipment tracking.

Yes! We offer free standard shipping on all orders

Yes. We provide free standard shipping to many countries around the world. Thanks to our multiple warehouses across the globe.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can also track your order status in your account dashboard.

We take full responsibility for lost or damaged packages. Contact our customer service team immediately, and we'll send a replacement or provide a full refund.

We offer a 14-day return policy for unused items in original condition with tags attached. Items must be returned in original packaging. Customer is responsible for return shipping.

Contact our customer service team via the contact page or our email - support@cozycloudco.com. Customer has to pay for return shipping.

We do not offer exchanges, only returns under valid reasons. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.If you have any further questions or inquiries, please contact us at support@cozycloudco.com, we will do our best to help you out. 

Refunds are processed within 1-2 business days after we receive your return. It may take an additional 5-7 business days to appear on your statement.

We recommend machine washing your bedding on a gentle cycle with cold water and mild detergent. Avoid bleach or fabric softeners to maintain the softness and longevity of the fabric.

Yes! Tumble dry on low heat. For best results, remove promptly after drying to prevent wrinkles. Avoid high heat, as it may damage the fibers over time.

No — our fabrics are colorfast and fade-resistant when cared for properly. Wash with like colors and avoid harsh chemicals to preserve vibrancy.

Absolutely. Our materials are hypoallergenic, breathable, and free from harsh dyes or irritants — making them perfect for sensitive skin and allergy-prone sleepers.

Each Cozy Cloud product is labeled by standard sizing (Twin, Full, Queen, King, Cali King).However, we also have exact measurements of each product listed. Exact fit can vary based on the brand of your mattress.

Yes! Our fitted sheets are designed with deep pockets and stretch to accommodate mattresses.

When in doubt, size up for a more generous fit — especially for blankets and duvet covers. All fitted sheets are true to size with a secure elastic edge so always order those with your exact bed size.