Questions.
We offer a 14-day return policy for unused items in their original packaging — simply contact our team to start a return. Every item is also covered by a 1-year warranty.
Yes. We provide free standard shipping to many countries around the world thanks to our multiple warehouses across the globe.
Yes — you will receive an email once your order ships including tracking. If you have not received tracking within 5 working days of ordering please contact us.
Yes! Visit the Contact Us page or email support@cozycloudco.com for order inquiries or product questions. We reply within 24–48 hours Mon–Fri.
We do not offer direct exchanges. However if you did not get the exact product you expected just let us know and we will make it right.
Each piece is custom designed and stitched to order so please allow 2–5 days for processing before shipment.