FAQ

Questions? We got 'em.

Everything mom (and dad) wants to know before clicking add to cart.

Sizing & fit

What size should I order?+
Measure your kid's foot heel-to-toe and check our size guide. If you're between sizes, size up — Hoppis run snug because of the elastic cuff, and tiny humans grow fast.
What ages are Hoppis for?+
We make sizes from 0–6 months pre-walkers all the way through 24+ months toddlers. Our XS fits the tiniest crawlers; XL fits up to ~30 months.
Do they really stay on?+
Yes — that's the whole point. The ribbed elastic ankle cuff is engineered to stretch wide for easy on, then snap back snug. We tested it on actual toddlers (the toughest critics).

Materials & care

What are Hoppis made of?+
Soft breathable knit upper (cotton-poly blend) + flexible cream rubber sole with grip dots. Free from BPA, PVC, and phthalates. See our care guide for the full breakdown.
Are they machine-washable?+
100% yes. Cold wash, gentle cycle, tumble dry low. They come out looking like new. (We tested it. Many times.)
Do they have arch support?+
Tiny developing feet don't need arch support — pediatricians actually recommend against it for new walkers. Hoppis are intentionally flat and flexible to let little feet do their job.

Shipping & orders

How fast do you ship?+
Most orders ship within 1 business day. Standard delivery is 3–5 business days in the US. Free on every order, $5 flat under. Full shipping policy here.
Do you ship internationally?+
Yes — Canada, UK, Australia, and most of the EU. Rates calculated at checkout.
Can I change my order?+
Email us within 1 hour and we'll do our best. After that, the order may already be on the truck.

Returns & refunds

What's your return policy?+
30 days, no questions, full refund. Free return shipping. See the full policy →
What if my Hoppis are damaged?+
Email us a photo at support@cozycloudco.com and we'll send a free replacement immediately. No need to return the originals.
Can I exchange for a different size?+
Yes! First exchange ships free both ways. Just email us.

Still got questions?

Email us at support@cozycloudco.com or hit our contact page. We reply fast.